General purchase terms

The General Contracting Conditions (hereinafter, General Conditions) regulate the purchase and sale process of the products offered by ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) in the catalog available on its website.

The General Conditions bind ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) and the buyer (Client), granting them a series of rights and obligations, from the moment the buyer places and accepts an order through this page. They are mandatory and knowledgeable by both parties, so their acceptance is essential to be able to formalize an order. Therefore, the Client must read these conditions carefully.

The headings of the different clauses are for information only, and will not affect, qualify or expand the interpretation of the General Conditions.

These General Conditions will be regulated by the provisions of current legal regulations.

The sale of alcoholic beverages to those under 18 years of age is prohibited, therefore, ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), will not register or supply to anyone under the permitted legal age.

INTERVENING PARTIES

SELLING COMPANY

ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), is the company that owns the website www.bodegasgross.es, its data being:

• Name: ALTOS DE ANTEQUERA SL (GROSS HERMANOS WINERY)
• Registered office: Calle Duquesa de Parcent 2, 3º left, 29001, Málaga.
• CIF: B92461292
• Email: info@bodegasgross.es

Contact: For any communication that is necessary between ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) and the Client, the latter must contact the Customer Service by email by sending a message to info@bodegasgross.es or by postal mail by sending a letter addressed to the Customer Service Department of ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) to the postal address indicated above.

CUSTOMER

Any User of the website www.bodegasgross.es who places an order and accepts it at the time of placing it will be considered a Client. its realization.

The Client must register as such and provide the following information in order to place the order: name and surname or company name, CIF/NIF/DNI, shipping address, contact telephone number and contact email.

These data will be treated in accordance with the provisions of these General Conditions and the Privacy Policy of this site.

The username and password used to register on the Website are identifying data and therefore are personal and non-transferable. ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) reserves the right to block or cancel the username and password of those Users who maintain debit or unpaid balances with ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), as well as in the event that detect fraudulent acts or bad faith in the use of the service.

OBJECT OF CONTRACT

The object of this contract is the sale and purchase of alcoholic beverages belonging to ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) on this website.

OFFER PROCESS

Each product has a file containing its description and its sales price with VAT.

The final purchase price of a product or its shipping costs may vary depending on the destination region or the quantity of the order, since depending on the geographical area where it is sent the costs may vary and depending on the quantity of order, you can access a series of discounts or not. In any case, as the customer indicates the delivery address and payment method, the page will offer the exact price of the products.

In most cases, a product sheet will have a photograph of the product, as well as its technical characteristics, which have been obtained from the manufacturer itself or, failing that, from other publicly accessible sources.

On the other hand, sales made by natural or legal persons domiciled in any of the community countries will be subject to VAT.

ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), informs that its website is directed exclusively for sales in Spain (Peninsula), Balearic Islands, Europe Zone 1 – France, Europe Zone 2 – Germany, Belgium, Netherlands, Europe Zone 3 – Austria, Denmark, Europe Zone 4 – Portugal

For sales outside this territory, please enter into a contract with the Selling Company.

The minimum purchase order through the web section will be €25.

ACCEPTANCE OF THE OFFER

It occurs at the moment in which the Client gives his express consent to the order placed, and after accepting the General Conditions. It is materialized by accepting these and clicking on the “PLACE ORDER” button on the order placement screen.

At the time of activating the order, the customer formalizes a contract for the purchase of products with ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), acquiring the rights and commitments established in the applicable regulations and those set forth in these general contracting conditions.

After accepting the order, ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), will contact the client within a maximum period of 48 hours to confirm the order.

The invoice issued for the purchase will be sent with the purchased products.

PAYMENT OF ORDERS

The fact that the order is placed does not mean that the product(s) are/are reserved; The product(s) will be reserved at the time the payment is made.

In the event that that product is not in stock at that time, we will contact you to inform you of the situation and inform you of the next availability of the product or, where appropriate, to proceed with the cancellation of the order and its corresponding refund of the amount.

ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), makes different payment methods available to the client, among which you can find:

• Payment by transfer
• Payment by card
• PAYPAL

ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), can expand or reduce the number of payment methods at any time.

The customer will select the payment method chosen from among those available at the time of making the purchase.

1. Payment by credit card:

The customer can choose to pay by credit card, the operation being carried out at the time of placing the order. Only Visa/Master Card/Maestro/Euro 6000/American Express cards are accepted.

The system will automatically calculate the shipping costs associated with the payment method chosen by the Customer, and these total prices will be communicated before the Customer accepts the order.

You must notify ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) of any improper or fraudulent charge on the card used for the purchase, by email or telephone, in the shortest possible time, so that the company can carry out the appropriate procedures.

2. Payment by bank transfer:

By selecting this payment method, the customer, once the order has been formalized on the Website, can pay the amount of the products by bank transfer.

The Client must make a bank transfer to the account of ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), for the amount of the price of the products in the order plus shipping costs (the total amount will appear on your screen before confirming your order, when check its general data).

In the transfer you must indicate the full name of the person or entity to whom the order will be invoiced and the number of said order (the number is automatically assigned by the system when completing the order); in addition to indicating ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) as beneficiary of the same.

The transfer must be made within a maximum period of three business days from placing the order to the bank account that appears in the order confirmation. If there is no proof of payment within this period, the order will be automatically cancelled.

3. Payment via PayPal:

By choosing this payment method, you will be redirected directly to the PayPal page where you will accept payment with PayPal guarantee.

WITHDRAWAL / CANCELLATIONS

The Client is recognized the right to withdraw from the order within a period of fourteen business days from receipt of the order, as stated in Article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade.

To do this, you must notify ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), completing the withdrawal or revocation document, so that the withdrawal is recorded and sending it by postal mail to the Customer Service of ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS). ). at the address Calle Duquesa de Parcent 2, 3ºIzquierda, 29001, Málaga.

Once the withdrawal communication has been made, ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), will respond to the request indicating how to return the product. Said return will be made within 15 days from the communication to ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) of the return procedure. The expenses incurred will be borne by the Client. Together with the product, the withdrawal form and a copy of the delivery note or invoice will be sent.

When the Client has exercised the right of withdrawal or resolution, ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) will be obliged to return the sums paid by the Client. The return of these sums will be made as soon as possible and, in any case, respecting the legally stipulated period.

If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transport or if, in the same way, a error in the product received, the withdrawal form must be filled out and sent by postal mail to ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), at the address Calle Duquesa de Parcent 2, 3ºIzquierda, 29001, Málaga.

In that case, ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) will deliver to the user another product equal to the one purchased, collecting the defective one when delivering the new product, assuming ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) the costs of this management. In the event that the Client has chosen the refund of the money, he must indicate on the withdrawal form the owner and the account number in which he wants the corresponding amount to be deposited. The refund of the amount will be made within the legally established time.

The right of withdrawal cannot be exercised in the event that the product is not returned in its original packaging and when the product is not in perfect condition. Those rights of withdrawal outside the stipulated period will not be honored either.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of Withdrawal does not apply to the delivery of products that may have their nature altered.

PRODUCT WARRANTY

The legal framework of guarantee (Law 23/2003, of July 10, on guarantees in the Sale of Consumer Goods) aims to provide the Client with different options to demand the correction when the purchased good does not comply with the contract, giving the option to demand the repair or replacement of the property, unless this is impossible or disproportionate.

By virtue of this, ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), will respond to the Client for any lack of conformity that exists at the time of delivery of the products of the order, understanding these as tangible goods intended for private consumption.

The delivery note stamped by ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS), is valid as a guarantee and must be delivered together with the original of the return sheet that accompanies it in case of claims for possible incidents (deteriorated, wrong product or other cause subject to claim).

For all aspects of the commercial guarantee referred to in Article 11 of Law 23/2003, of July 10, on guarantees in the Sale of Consumer Goods, the contents of Law 7/1996, of January 15, Retail Trade Regulation.

CLAIMS

In accordance with art. 1 of RD 5/1997 January 14, there are complaint forms available to our Clients in the company offices.

CUSTOMER OBLIGATIONS

• Read these General Conditions prior to accepting the order.
• Respect the General Conditions once the order has been accepted.
• Respect the Privacy Policy accepted after registering on the Website.
• Pay the prices agreed upon at the time of placing the order.

OBLIGATIONS OF ALTOS DE ANTEQUERA SL (GROSS HERMANOS WINERY)

• In the event that delivery of the ordered goods is possible under the conditions agreed with the customer, deliver the product in good condition to the designated shipping location.
• Respect the price of the orders agreed upon at the time of placing them.

CUSTOMER RIGHTS

• If you receive the products, they must be received in the agreed conditions and in perfect condition.
• The immediate return of any amount advanced to the company in the event that the company cannot serve the products under the agreed conditions.
• Cancel the order in the cases established in these General Conditions.

RIGHTS OF ALTOS DE ANTEQUERA SL (GROSS HERMANOS WINERY)

• Receive payment for orders.
• Modify the prices established on your website for your products.
• Modify product delivery times based on their availability.
• Cancel orders due to non-payment by the Customer.
• Cancel the website without prior notice.

NOTIFICATIONS

For the purposes of notifications, requirements and writings of any kind to which this contract gives rise, the address of ALTOS DE ANTEQUERA SL (BODEGA GROSS HERMANOS) will be understood to be the one indicated in these General Conditions.

VALIDITY OF THE CLAUSES

Even if a clause of this contract or one of its parts is declared invalid or inapplicable, the rest of the clauses or its parts will continue to be valid and have value.

APPLICABLE REGULATIONS

These General Conditions are governed by current Spanish regulations, and specifically by: Civil Code, Law 26/84 of June 19, General for the Defense of Consumers and Users, Law 7/98 of April 13, General Conditions of the Contracting, Law 7/96 of January 15 on Retail Trade Regulation, Directive 2000/31 EC of the European Parliament and of the Council of June 8, Law 34/2002 of July 11 on Information Society Services and Electronic Commerce, Law 23/2003 of July 10 on Guarantees in the Sale of Consumer Goods and the regulations that develop them.

APPLICABLE LAW AND FURIUM

The legislation applicable to these Conditions will be Spanish. Likewise, unless the Law expressly prohibits it, for the resolution of all contentious issues arising from these General Conditions referring to the purchase of products or the Privacy Policy, the parties, by mutual agreement, submit to the jurisdiction and jurisdiction of the Judges and Courts of Malaga, expressly waiving any other jurisdiction that may apply to them.