Return policy

1. RIGHT OF WITHDRAWAL:

The user will have a maximum period of fourteen (14) calendar days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with article 102.d) of Royal Legislative Decree 1/2007, of Nov. 16.

Once the indicated period has ended, ALTOS ANTEQUERA S.L. (GROSS HNOS WINERY) will not accept returns for withdrawal of product purchases.

In the event of withdrawing from the purchase, the user must contact ALTOS ANTEQUERA S.L. (GROSS HNOS WINERY) by sending an email to info@bodegasgross.es

In any case, in the event of withdrawal, the following requirements must be met:

1. The product must be in the same condition in which it was delivered, preserving its original packaging and labeling.
2. The return will be made using the same box or, failing that, a similar format that guarantees the condition of the product.
3. Proof of purchase must be included in the shipment, accompanied by the delivery note for the products, which also indicates the returned products.
4. Returns of orders must be made to the address of the Logistics Center of ALTOS ANTEQUERA S.L. (GROSS HNOS WINERY), C/ Monte Miramar nº 47, 29018 Málaga.

2. RETURN OF DEFECTIVE PRODUCTS

Without prejudice to any other rights that may correspond to the user, the user will have the right to a refund of the price of defective products or those delivered that do not correspond to the order placed by the user. In addition, the user will have the right to claim, and have an identical product delivered in perfect condition.

In the event of return to ALTOS ANTEQUERA S.L. (GROSS HNOS WINERY) of defective products or that do not correspond to the order, this must be carried out by the User using the procedure established in the previous section, although the User, in this case, will not have to face the costs of return of said products.

If the user has followed the procedure established in the previous section and the requirements established in said section have been met, ALTOS ANTEQUERA S.L. (GROSS HNOS WINERY) will refund the price paid corresponding to products that are returned that are defective or that do not correspond to the product order placed by the user, in accordance with the provisions of the following section.

3. REFUND OF THE PRICE OF THE PRODUCTS TO THE USER

If the user has followed the procedure established in this section and the requirements established therein have been met, ALTOS ANTEQUERA S.L. (GROSS HNOS WINERY) will refund the price paid by the user corresponding to the returned products. In the event that the return is made in exercise of the user’s right of withdrawal described in section 1, ALTOS ANTEQUERA S.L. (GROSS HNOS WINERY) will not pay or face the return expenses and/or costs.

The user will not have the right to a refund of the price of returned products that are not in the same conditions in which they were delivered, or the requirements established in these Return Conditions have not been met.

Partial returns of an order will result in a refund of the price corresponding to the returned product or products.

ALTOS ANTEQUERA S.L. (GROSS HNOS WINERY) will manage the price refund order through the same payment system used by the user during the product acquisition process, within a maximum period of 30 days from the collection of the product and once ALTOS ANTEQUERA S.L. (GROSS HNOS WINERY) has verified that the returned products meet the requirements established in sections 1 and 2 and above. The application of the price refund to the user’s account will depend on their bank.